We offer a 12-month structural warranty on our basins. This warranty covers the structural integrity of the basin, ensuring it’s built to last.
Please Note, the Warranty Does Not Cover:
- Use of the basin in commercial settings
- Chipping, cracking, or discoloration due to general wear and tear of concrete
- Damage caused by improper use or handling of the product
- Improper care or maintenance that does not follow the Sticks + Stone Co Maintenance Guide
- Damage resulting from incorrect installation of the basin
Important Information:
Our concrete basins are crafted using high-quality GFRC or concrete, molded to create a distinctive design. Due to the natural properties of concrete, variations in colour, texture, and air pockets/pinholes are to be expected. While we fill some air pockets for a smoother finish, these characteristics are a part of the basin's raw, handcrafted individuality and are not considered manufacturing defects.