Sticks + Stone Co offer exchanges on ready made products only, no refunds. The product must be posted back to us without any damages. Please contact us to arrange. No exchanges or refunds, on sale items. 

All exchanges must be made within 14 days of purchase date, The customer is responsible for the shipping cost for the returned basin as well as the shipping for the new basin. 

Sticks + Stone Co are not responsible for any damage to the product in result of lack of care, please read our Maintenance Guide

Custom order - Once the order has been placed we will begin to manufacture and are unable to make changes to your order. Please check your order is correct before finalising. We do not offer refunds/exchanges on change of mind.